Terms and Conditions

1. All bookings made through Xkitam Tour Operator are subject to these terms and conditions. By making a booking, you accept and agree to be bound by these terms and conditions.

2. Xkitam Tour Operator reserves the right to change these terms and conditions at any time without notice.

3. Cancellation policies

• • Cancellations received 12 hours prior to pick-up will result in a 50% penalty.
  • Cancellations received on the same day will not be refundable.
  • Cancellations due to unfavorable weather conditions or medical conditions (with a medical report) will not result in a penalty. In this case, the option to reschedule is available.
  • All applicable refunds will be credited to the corresponding bank accounts via PayPal.

4. Itineraries, prices, and services are subject to change without notice. Xkitam Tour Operator is not responsible for any changes or cancellations made by airlines, hotels, or other service providers.

5. Xkitam Tour Operator is not responsible for any loss, damage, or injury sustained by clients while on tour, including but not limited to loss or damage to personal property.

6. Xkitam Tour Operator includes insurance coverage for all activities and excursions included in the tour package.

7. Xkitam Tour Operator recommends purchasing travel insurance to protect against unforeseen events such as trip cancellation, interruption, and medical expenses.

8. Xkitam Tour Operator reserves the right to decline or accept any booking at their discretion.

9. Xkitam Tour Operator is not responsible for any visa or passport requirements for travel. It is the responsibility of the client to ensure they have all necessary documents for travel.

10. The client agrees to comply with the laws and regulations of the destinations visited on tour.

11. These terms and conditions shall be governed by and construed in accordance with the laws of Puerto Morelos, Quintana Roo, Mexico.

By booking with www.xkitam.com, www.xkitam-booking.com and Xkitam Tour Operator, you accept and agree to be bound by these terms and conditions.